Refund policy

Changed your mind or not what you expected?

If you are dissatisfied with your items, we will gladly offer a refund or exchange for any item in a saleable condition. Please ensure to return items within 30 days, or notify us within the same period if you plan to send them back. Refunds will be returned to the original method of payment.

Please note that earrings and grooming products cannot be returned due to hygiene reasons.

Online purchases should be posted back to our store, along with a note including order number, your name, reason for return and if you would prefer a refund, exchange or credit. Restoration Yard is not responsible for returns that we have not received, we recommend posting the item back to us using a tracked and signed service.

Our returns address is:

Returns Department
Restoration Yard
Dalkeith Country Park
Dalkeith
Midlothian
EH22 2NA

Received the wrong item, or your item has a fault?

If you have received a faulty item or wrong item please get in touch within 30 days of receipt. We will do all we can to resolve the matter as quickly as possible.

This returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.