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Restoration Yard

Returns & Exchanges

Returns & Exchanges

RETURNS POLICY FOR ONLINE STORE

 

RETURNING ITEMS PURCHASED ONLINE

We hope you will be delighted with your Restoration Yard order.

However, if you are not satisfied and wish to return something please email customer service at online@restorationyard.com. Items must be returned within 30 days in the same condition as purchased. All original packaging, paperwork and documents must be included.

Items purchased online may also be returned in store.

If there is a genuine fault with your purchase, Restoration Yard will also cover the cost of the return carriage. Please make us aware of this as soon as possible to ensure this aspect of the refund is included.

Please note that earrings and grooming products cannot be returned due to hygiene reasons.

 

Refund Process

You will be notified by email as soon as the receipt and condition of any returned items have been verified. Your refund will be credited to the original method of payment and the credit will post to your account within seven working days of processing. Please note that it may take up to two billing cycles for the credit to appear on your monthly credit card statement.

The value of returns or refunds is the value of the item at the time of purchase.

Find out more about your rights when shopping online here:

 

Returns procedure checklist:

 

  • Please notify customer service as soon as possible following receipt of goods.
  • Please include the reason for the return including any faulty goods detail.
  • Returns and exchanges must take place within 30 days of purchase.
  • Customers are responsible for return items until received by Restoration Yard.
  • It is recommended that trackable, insured shipping methods are used for returns.
  • Customers are responsible for return carriage costs unless confirmed otherwise on receipt, in the event of goods being faulty.
  • Please ensure that all original packaging, paperwork and associated documents are included at the time of dispatch.
  • Please ensure the correct return address is clearly marked as follows:

Restoration Yard

Dalkeith Country Park

Edinburgh

Scotland

EH22 2NA

United Kingdom

 

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