Online Store Returns
Returns Policy for the Online Store
Please email firstname.lastname@example.org if you wish to return your order. Items must be returned within 30 days in the same condition as purchased.
*Our 4 week exchange & refund policy extends for gifts purchased from mid Nov onwards. We are happy to offer exchanges and refunds until 17th January 2021.
If there is a genuine fault with your purchase, Restoration Yard will refund the cost of the return. Importantly, please make us aware of this as soon as possible by emailing email@example.com to ensure this refund.
Additionally, please note that it isn't possible to return earrings and grooming products due to hygiene reasons.
Please note that Gift Vouchers are non-refundable and must be used within 12 months of purchase. Please treat them as you would with cash; if lost, they cannot be replaced.
We will credit your refund back to the original method of payment. A credit will post to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. The value of returns or refunds is the value of the item at the time of purchase.
PLEASE NOTE: Returns and exchanges must take place within 30 days of purchase.
Returning Items Purchased Online:
Please mail us back the item with your own trackable and insured shipping method to:
Restoration Yard Online
Dalkeith Country Park
- Firstly, please make sure you mark the store address clearly.
- Returns must be made within 30 days.
- Restoration Yard is not responsible for customer returns that we do not receive.
- You must also pay all shipping costs for the return unless confirmed otherwise.